FAQ's

We at AMPLIFI see long-term durability as extremely important for our products. Our products don’t make you a better rider, but our equipment should help you along the way. Extending the life cycle of a product also makes a huge contribution to preserve resources. Repairing is better than throwing away!

Your kneepad saved you're a.. a couple of times or your backpack was a reliable buddy over the past years? OK, we get this - and we committed to help you out, and repair your favorite gear where possible outside of the warranty deed.

Within the warranty, we will take care of all defects caused by material or manufacturing faults by repairing or replacing the product free of charge. Unfortunately, we need to exclude from warranty damages due to improper use, personal fault, normal wear and tear as well as defects that only insignificantly affect the value or the usability of the product: Let’s say the dirt from the last mud session! Please note the warranty is lapsed if you’ve adapted, or modified the product on your own.

Start the process by sending us your request, including pictures and a purchase receipt to contact@amplifisports.com and our team will get back to you.

A few years ago, the legislative authority within the European Union revised this issue. Previously, there was a -month warranty, which was extended to 2 years in the new version in order to provide consumers with better protection against defects. This warranty applies throughout the EU and is binding for all consumer goods. Within the first 12 months, the so-called reversal of the burden of proof applies, i.e. the manufacturer must be able to prove to the customer in the event of a complaint that the product was without defects at the time of sale. After these 12 months, the burden of proof is then transferred to the consumer, i.e. the buyer. He must then prove to the seller that the product was defective at the time of purchase. The warranty is an individual and voluntary promise of the seller! And here we promise to do everything to repair your AMPLIFI product if you request so!

Please note that the use of different display technologies and your individual display settings can lead to color distortions. The colors shown on your display may therefore differ slightly from the actual color of the products shown in our product photos. In case of doubt, we recommend that you view the product photos on another display or contact us.

Germany

Austria, Luxemburg, Belgium, Denmark, Italy, Liechtenstein, Sweden,
Netherlands, Czech Republic, Poland, Slovakia, Slovenia, Hungary

France, Monaco

UK, Suisse

Norway, Spain, Estland, Finland, Ireland, Croatia, Latvia,
Lithuania, Portugal, Romania, San Marino, Vatican City

Bulgaria, Greece, Island, Bosnia&Herzegowina